FAQs

  • How is sales tax calculated?

    Mind Tweak will collect and remit sales taxes based on the purchase price of the products, according to applicable tax rates in the state of Colorado.
  • How much is shipping?

    Our shipping rates are based upon the weight of the package and the product you select.  We offer flat rate shipping depending on the size of your order.
  • When will I receive my product?

    All orders placed will be received within 30 days from the time of purchase.  
  • How do I cancel my order?

    The fulfillment of your order begins as soon as it is submitted and usually cannot be stopped once the order is submitted. Please refer to our return policy for instructions on how to return the order if you do not wish to keep it.
  • Does Mind Tweak ship outside of the United States?

    We do accept international orders.  Please contact support@themindtweak.com directly in order to place your order.  
  • What is your return policy?

    Unopened products can be returned within 30 days with a full refund.  Shipping costs are not included.

  • How do I return an item?

    Package the item you wish to return, and contact us with the tracking information.  Your refund will be issued within receipt of the product.
  • Can I exchange an item?

    You can exchange an item by following the steps from the return policy, and contact us to let us know which product you'd like in exchange.
  • My item arrived damaged. What do I do?

    We realize this is an inconvenience and would like to get the product replaced for you.  Please contact us.